RHPI 2009 Conference Presentations

Rural Hospital Performance Improvement Project Evaluation, Terry West, Lewin Group

Accountability Up and Down Rural Style! Mark Chustz

Engaging Local Assets to Build Market Share: Taking Customer Service Excellence and Community Engagement to a Powerful New Level, Richard Manning/Charlotte Englund

Customer Service Training through Leadership Development, Wes Murray/Steve Nyquist

A Holistic Approach to Quality Improvement, Paula Lang/Sally Harrison

The Role of Quality in Creating Long Term Strategic Success, Linda Deville/Darlene Bainbridge

Key Issues in Revenue Cycle Efficiency, Robert Schile

Medicare Payment Challenges for PPS Hospitals: Transfer DRG, Medicare Bad Debts, & Medicare Disproportionate Share (DSH), Tommy Barnhart

Business Office Employee Productivity: Teaching Old and New Dogs New Tricks!  Walter Edwards

Using Measures to Improve CAH Performance, Eric Shell

The Impact of Charge Description Master Coding on CAH Medicare Cost Report Settlement, Greg Britt

CAH – It’s Time for a Reality Check! Cynthia Dupree

Stopping the “REAL” Bleeding in Your Emergency Department, Daryl Weaver

Lean Thinking & Value Stream Mapping at Evergreen Medical Center, Bob Humphrey/Mike Ricard

Building and Implementing a Balanced Scorecard & Strategy Map at Ripley County Memorial Hospital, Bob Garrison/Scott Goodspeed

Improving Operations through Physician Commitment and Targeted Care Management, Barry S. Cochran/Clinton MacKinney, MD

Preparing for the Future Opportunities through the Development of a Master Site Plan, Michael Layfield/Joseph P. Pyatek

Federal Legislative and Policy Impacts on Daily Hospital Management, Brock Slabach, Senior VP NRHA Member Services